1. All Sales Are Final
RankBull is sold as a one-time payment for a lifetime license, and all sales are final. We do not offer refunds, returns, or exchanges once your license key has been issued.
This is not arbitrary. The moment you pay, you receive a license key that installs the complete software onto infrastructure you own and control. That delivery is immediate and cannot be taken back — you keep a running deployment, its data, and everything it produces, and there is no server we can switch off to undo it. There is no subscription, no recurring charge, and nothing to cancel.
This policy sits alongside our Terms of Service. Where you bought through a marketplace rather than directly from us, that marketplace's own refund process and window also apply to your purchase and take precedence over this policy.
2. Try Before You Buy
Because sales are final, we want you certain before you pay. Everything below is free and needs no card:
- A live, clickable demo of the full dashboard — the real interface, not a recording.
- Every one of our free SEO tools.
If anything is unclear before you buy, email support@rankbull.io and ask. We would much rather answer a question than take a payment you regret.
3. What You Paid For
Your payment buys a perpetual license to run the RankBull software on a Convex deployment you own, with unlimited workspaces and unlimited sites. It does not buy hosting, credits, quota, or usage of any kind.
Everything the software consumes runs on your own provider accounts— AI models, SEO data, image generation, email delivery, and your Convex deployment. Those providers bill you directly. We never receive that money, so we cannot refund it under any circumstances. Review your providers' own pricing before you run large jobs.
4. If Something Is Broken
A final-sale policy is not a refusal to help. If the software does not work, we will fix it — email support@rankbull.io with your license key and what went wrong. Most problems are setup problems, and we would rather get you running than argue about a payment.
5. Billing Errors
A genuine billing error is not a refund request, and we correct those. If you were charged twice for the same license, charged the wrong amount, or charged for something you did not buy, send the date and amount of the charge with your account email to support@rankbull.io and we will put it right.
6. Chargebacks & Disputes
Please contact us before opening a chargeback or payment dispute with your bank or card provider. We would rather resolve it directly.
- Contact us first: if you believe a charge is incorrect or unauthorized, email support@rankbull.io before filing a dispute. We will investigate and respond.
- Consequences: if a chargeback is filed, we may revoke the license key associated with the purchase and end your access to the hosted interface.
- Evidence: we will provide relevant records to your payment provider when disputing a chargeback we believe is unwarranted.
7. Payment Processing
Payments are processed by Dodo Payments, which acts as the merchant of record for your purchase. Their terms apply to the payment transaction in addition to this policy, and they may process a refund or reversal where their own rules or the card networks require it, independently of the policy stated here.
8. Consumer Protection Laws
Nothing in this policy limits, excludes, or overrides rights you have under the consumer protection laws of your jurisdiction. Where mandatory statutory refund or cancellation rights apply, those rights take precedence over anything written here.
If you are a consumer in the European Union or the United Kingdom, you may have a statutory right of withdrawal for digital content. By completing your purchase you expressly request immediate supply of that digital content and acknowledge that you lose that right of withdrawal once supply begins — which, for RankBull, is the moment your license key is issued.
7. Changes to This Policy
We may update this policy. Material changes will be posted here with a revised "Last Updated" date, and where we hold your email on your license record we will notify you. Changes are not retroactive: the version in force on the date of your purchase governs that purchase.
8. Contact
Questions about this policy or a charge:
- Email: support@rankbull.io